Shipping & Returns

HOLIDAY DELIVERY GUARANTEES

For delivery by 12/24, place your order by 5pm EST on the following dates:

Ground Shipping – 12/13
2-Day Shipping – 12/18
Next-Day Shipping – 12/19

We are currently offering complimentary ground shipping on all orders $50+. 

  *Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. Kiehl’s does not guarantee order delivery dates and is not responsible for carrier processing delays. All Kiehl's orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier. 

We use a variety of express shipping carriers that do not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges. 

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories). All APO/FPO orders will be shipped via Smartpost. 

Orders shipped to Alaska, Hawaii the US Virgin Islands, APO/FPO and PO Box please allow 10 to 14 business days for delivery. Due to shipping regulations, orders containing any Restricted Products are only eligible to be shipped using Ground delivery. 

Ground* - $8.00
We are currently offering complimentary ground shipping on all orders $50+. 

*Please allow 1- 4 days for processing on all orders. Ground shipping is complimentary on orders $50+ and generally takes 3-6 business days.

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us here or search your Order Number here. Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)

Mon – Fri, 8:00AM – 12:00AM EST
Sat – Sun, 10:00AM – 7:00 PM EST

Once you submit your order on Kiehl’s you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by referring to our Return Policy. If you have any questions or concerns, please contact us with your name and order number, and a customer care representative will respond to you as soon as possible.

If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us here. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

If you are not completely satisfied with your order, we accept returns of any Kiehl’s purchase. Simply click here to initiate a return and generate a pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-800-543-4572 for any inquiries.

Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit will be issued to the original payment method and you will be notified by email. There is an $8 processing fee for returns via mail.

If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.

If you purchase Kiehl’s products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Kiehl’s products, please call us at Kiehl’s (1-800-543-4572); it would be our pleasure to assist you.

Monday – Sunday, 10:00 AM - 7:00 PM EST

For products purchased in store, please return to the original point of purchase.

Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.

We regret that we do not ship outside the U.S. at this time for orders placed at kiehls.com. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country.