At Kiehl’s it’s our goal to make your ordering process as efficient as possible. Learn about our shipping policies and procedures below, and note our unique Kiehl’s Since 1851 Guarantee, created to ensure that you are always pleased with your purchases.
Our first priority is the safety, health and well-being of customers, employees and partners. Safety measures have been implemented at our fulfillment center to protect against COVID-19, and as a result, orders may experience shipping delays. Additionally, there is a three (3) day quarantine of all returned packages. Returns are still being accepted, but please expect a delay in processing your return refund while these extra precautions to protect our warehouse personnel are in place. Thank you for your patience.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays. Expect 1-2 business days for processing). We use a variety of standard shipping carriers. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, and the US Virgin Islands take 4-6 additional days. Please select the shipping option that best suits your delivery needs during "Checkout."
We do not ship outside the U.S. at this time. APO orders will be shipped via Smartpost. Please anticipate a 4 to 6 additional days delivery. Standard shipping charges apply.
We use a variety of express shipping carrier that do not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
SHIPPING CHARGES ORDER TOTAL
STANDARD
3 DAY
2 DAY
OVERNIGHT
$0.00 - $49.99
$7.00
$12.00
$17.00
$22.00
$50.00 - $100.00
$0.00
$13.00
$18.00
$23.00
$100.01 - $200.00
$0.00
$14.00
$19.00
$24.00
$200.01 - $300.00
$0.00
$15.00
$20.00
$25.00
$300.01 - $400.00
$0.00
$16.00
$21.00
$26.00
SHIPPING CHARGES ORDER TOTAL
STANDARD
$0.00 - $49.99
$7.00
$50.00 - $100.00
$0.00
$50.00 - $100.00
$0.00
$50.00 - $100.00
$0.00
$50.00 - $100.00
$0.00
SHIPPING CHARGES ORDER TOTAL
3 DAY
$0.00 - $49.99
$12.00
$50.00 - $100.00
$13.00
$50.00 - $100.00
$14.00
$50.00 - $100.00
$15.00
$50.00 - $100.00
$16.00
SHIPPING CHARGES ORDER TOTAL
2 DAY
$0.00 - $49.99
$17.00
$50.00 - $100.00
$18.00
$50.00 - $100.00
$19.00
$50.00 - $100.00
$20.00
$50.00 - $100.00
$21.00
SHIPPING CHARGES ORDER TOTAL
OVERNIGHT
$0.00 - $49.99
$22.00
$50.00 - $100.00
$23.00
$50.00 - $100.00
$24.00
$50.00 - $100.00
$25.00
$50.00 - $100.00
$26.00
Please note, due to shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us here, under "My Question" choose Online Orders. Alternatively, call us toll-free at 1-800-KIEHLS-2 (1-800-543-4572)
Mon – Fri, 8:00AM – 12:00AM EST
Sat – Sun, 10:00AM – 7:00 PM EST
Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us here. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
If your purchase was made through our website, please send your return to the following address:
Kiehl's Since 1851
1620 Stateline Rd E
Southaven, MS 38671
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we can.
We regret that we do not ship outside the U.S. at this time for orders placed at kiehls.com. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country.
