It’s always our goal to make your ordering process as efficient as possible. Learn about policies and procedures for Buy Online, Pick Up In-Store and No-Contact Curbside Pickup below, and note our unique Kiehl’s Since 1851 Guarantee, created to ensure that you are always pleased with your purchases.
After you’ve added your products to your cart, when you begin checkout, you will have the option to pick up in store instead of having your order shipped.
Additionally, when you are on a product page, you may also find the item in store to buy & pick up.
You will receive an e-mail confirmation as well as additional e-mail notifications, including when your order will be ready to pick up.
Depending on when you place your order, it could be ready as soon as same day for pick up. Please note there are times when it may take over 4 hours…please do not go to store to pick up your order until you receive the e-mail notifying you that it is ready to be picked up.
For your safety and convenience, select stores are open for curbside pick-up. To place a no-contact curbside pickup order, you may either call your local participating store or shop online at Kiehls.com.
To place your curbside pick-up order on Kiehls.com:
Simply add products to your cart, when you begin checkout, you will have the option to pick up in store instead of having your order shipped. Additionally, when you are on a product page, you may also find the item in store to buy & pick up.
Enter your zip code and select the Kiehl’s store nearest you. Additionally, when you are on a product page, you may also find the item in store to buy & pick up.
You will receive an e-mail confirmation when you order is placed and an e-mail notification when your order will be ready to pick up.
When it is time to pick up your order, please call your Kiehl’s store to let the team know you are on the way. The store team will give specific instructions on where to park your car. When you arrive at the store, a Skincare Expert will bring your order directly to your car.
Your form of payment will be charged only when you pick up your order in-store. If you do not pick up your order within 7 business days from when your order is ready, your products will no longer be set aside for you and your form of payment will not be charged.
Yes, should you choose to, you may add additional items to your order once you are in-store picking up. You may also refund any items at any time as part of our Kiehl’s Since 1851 Guarantee.
Please note we will remove samples and promotional items from your bag if you choose to pick up your items in store. You will be able to choose your complimentary samples and promotional items in store when you pick up your order. If you have applied a promotion to your order, you will need to re-enter your promotion code.
If you placed an online for pick up in a Kiehl’s free-standing store or ordered curbside pickup, you must return at a Kiehl’s free-standing store or contact a store to process your return.
At Kiehl’s, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.