Buy Online, Pick Up In-Store

It’s always our goal to make your ordering process as efficient as possible. Learn about policies and procedures for Buy Online, Pick Up In-Store below, and note our unique Kiehl’s Since 1851 Guarantee, created to ensure that you are always pleased with your purchases.

HOW DO I BUY ONLINE, PICK UP IN-STORE?

After you’ve added your products to your cart, when you begin checkout, you will have the option to pick up in store instead of having your order shipped.

Additionally, when you are on a product page, you may also find the item in store to buy & pick up.

You will receive an e-mail confirmation as well as additional e-mail notifications, including when your order will be ready to pick up.

HOW SOON CAN I PICK UP?

Depending on when you place your order, it could be ready as soon as same day for pick up. Please note there are times when it may take over 4 hours…please do not go to store to pick up your order until you receive the e-mail notifying you that it is ready to be picked up.

WHEN WILL I BE CHARGED?

Your form of payment will be charged only when you pick up your order in-store. If you do not pick up your order within 2 business days from when your order is ready, your products will no longer be set aside for you and your form of payment will not be charged.

CAN I CHANGE MY ORDER?

Yes, should you choose to, you may add additional items to your order once you are in-store picking up. You may also refund any items at any time as part of our Kiehl’s Since 1851 Guarantee.

Kiehl’s SINCE 1851 GUARANTEE

At Kiehl’s, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.