If you are not completely satisfied with your order, we accept returns of any Kiehl’s purchase. Simply click here to initiate a return and generate a pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-800-543-4572 for any inquiries.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit will be issued to the original payment method and you will be notified by email. There is an $8 processing fee for returns via mail.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase Kiehl’s products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Kiehl’s products, please call us at Kiehl’s (1-800-543-4572); it would be our pleasure to assist you.
Monday – Sunday, 10:00 AM - 7:00 PM EST
For products purchased in store, please return to the original point of purchase.
Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.
