Kiehl’s Rewards Terms & Conditions
THESE KIEHL’S REWARDS PROGRAM TERMS AND CONDITIONS ARE EFFECTIVE AS OF AUGUST 22, 2018.
The Kiehl’s Rewards program ("Kiehl’s Rewards") is open to legal residents of the fifty (50) United states and District of Columbia who are 18 years of age or older at the time of registration. Void where prohibited.
Membership in Kiehl’s Rewards and its benefits are offered at the discretion of Kiehl’s. Kiehl’s may, at any time, terminate, change, limit, modify or cancel Kiehl’s Rewards or any rules, regulations, benefits or conditions of participation by posting the modified rules on this page. Your continued participation in the program after such posting will constitute your acceptance. By enrolling in Kiehl’s Rewards, you hereby agree to these Terms and Conditions, which may be updated from time to time by Kiehl’s in its sole discretion and that you meet the eligibility requirements. Changes to Kiehl’s Rewards or these Terms and Conditions will be communicated via email or on this web page.
WHERE TO ENROLL, EARN AND REDEEM PROGRAM REWARDS
Membership in Kiehl’s Rewards and offers may be redeemed only for purchases made via Kiehl’s Retail Stores, Kiehls.com, Kiehl’s Spa 1851, and Kiehl’s Barber Shop. Purchases at Kiehl’s counters in department stores, Kiehl’s Airport Locations, Kiehl’s by Mail, other third party retailers or e-retailers are not eligible for the Kiehl’s Rewards program.
You may enroll in Kiehl’s Rewards through Kiehls.com or in one of the Kiehl’s Retail Store locations. To enroll, you must provide your full name, email address, mailing address, and date of birth. Your enrollment will be confirmed with a welcome message at the email address provided which will include your Program enrollment information.
You will receive the following program benefits:
- Automatic annual $10 Rewards Certificate when you accumulate 100 points (up to 3)
- Access to our annual 20% Friends & Family Event
- Access to our annual $20 Kiehl’s Cash Holiday Gift
- An annual birthday gift
Kiehl’s reserves the right to change the number of points awarded for purchases at any time during the Program. Points collected through other methods (e.g., participation in activities), may vary in value.
The member year starts the day the customer enrolls in Kiehl’s Rewards and lasts for 365 days. Kiehl’s Reward Offers and points are based on dollars spent on qualifying Kiehl’s in store, Kiehl’s online, Kiehl’s Spa 1851, and Kiehl’s Barbershop purchases or other qualifying behaviors..
Customers are eligible for an annual $10 Reward when they accumulate 100 points during their member year. In addition, you will qualify for Sapphire Status when you accumulate 300 points or Black Diamond Status when you accumulate 500 or more points during your member year. Sapphire or Black Diamond status is good for the member year in which you qualify, and the following member year. You must requalify every member year to maintain your status.
Rewards Offers and points are valid for 60 days from eligibility/issuance and cannot be re-used, transferred, refunded or redeemed for cash (except where required by law) and must be redeemed in full, in a single purchase.
Members must have sufficient account point balance to redeem Kiehl’s Rewards Offers or points. Member account spend balances or points cannot be combined with cash or with another member’s account spend balance or points to obtain a Kiehl’s Rewards Offer or points. Kiehl’s reserves the right to limit the quantities of Kiehl’s Rewards Offers and points redeemed by a single member in a given time period. Kiehl’s Rewards Offers and points can only be used by the member. In the event you return a purchase for which you had received Kiehl’s Rewards member account spend credit or points, the return will be deducted from the member account spend balance or points based on the dollar value of the return.
Kiehl’s may offer limited–time Kiehl’s Rewards Offers or may make promotional offers selectively available to members, based on purchase activity, geographic location, program participation, or other factors.
From time to time, Kiehl’s may also provide members with an opportunity to earn additional account spend credit or Kiehl’s Rewards Offers or points through participation in site activities, features or by connecting Facebook or Instagram accounts, sharing your purchase on social media, or referring a friend who joins Kiehl’s Rewards. In an effort to be always transparent with our Kiehl’s Rewards Members and the public at large, we remind you that whenever you earn account spend credit or points, receive products or other incentives for participation, you must use appropriate words of disclosure, such as "Credit Earned," "Free Sample Received," or similar words to indicate that you received value for from Kiehl’s Rewards.
Kiehl’s reserves the right, without limitation, to terminate, change, limit, modify or cancel any of the above means of earning, with or without notice.
Unless otherwise stated, member account spend balances and points will be communicated to you via email or accessible by logging on to your account on Kiehls.com. Kiehl’s Rewards Offers and points will mature within 24 hours after qualifying purchases. Rewards Certificateswill be emailed upon eligibility following the end of the maturation period. For example, if you accumulate 100 points on June 15 you will receive your $10 Reward via email or access the reward on Kiehls.com on June 16.
Only one Kiehl’s Rewards Program account may be associated with a single email address. In the event of a dispute over ownership of Kiehl’s Rewards membership account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
By enrolling in Kiehl’s Rewards, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if Kiehl’s, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership in Kiehl’s Rewards, Kiehl’s reserves the right to suspend, terminate or refuse your participation.
COMMUNICATIONS AND REVIEWING YOUR ACCOUNT INFORMATION
As a member, you will periodically receive emails from Kiehl’s. You may opt–out of the marketing emails at any time, but operational emails will still be sent to you as it relates to your membership in Kiehl’s Rewards. Examples of these are: the Kiehl’s Rewards welcome email, a Kiehl’s Rewards monthly account statement email, the Kiehl’s Rewards $10 and $20 emails, or other communications that help us to ensure that your account is monitored.
LIMITATION ON LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF KIEHL’S, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF KIEHL’S IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.
By participating in the Kiehl’s Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in Kiehl’s Rewards, use of points or rewards, or agreement to these program terms and conditions. Kiehl’s is not responsible for requests or correspondence lost or delayed in the mail.
GENERAL PROGRAM CONDITIONS AND EXCLUSIONS
Kiehl’s gift cards or egift cards purchases are not eligible for earning points.
Kiehl’s Rewards and Kiehl’s Rewards Offers cannot be redeemed for cash at any time (unless required by law).
Rewards Offers are not valid for use towards the purchase of Kiehl’s gift cards or egift cards, charitable items, promotional value sets, sales tax or shipping charges or combined with any other promotions, coupons, or program discounts. Rewards Offers may be redeemed one time per member year and may not be applied to previous purchases. Promotion has no cash value. Redemption offers are time–limited or available only in limited quantities.
Member account spend balances may not be combined with another member’s account spend balance, transferred, or sold. Member account spend balances have no cash value and cannot be redeemed for cash at any time. Member account spend balances have no purpose or use other than in exchange for benefits, products or services offered by Kiehl’s.
Member account spend balances are not valid unless earned in strict compliance with the requirements set forth and intended by Kiehl’s, and member shall not attempt to earn account spend credit by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the account spend balance available to any member, Kiehl’s decision will be final. Upon termination of membership for any reason, all account spend credit will be forfeited and Kiehl’s will not provide cash equivalent for rewards or account spend balances.
By enrolling in Kiehl’s Rewards, you agree not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through Kiehl’s Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates Kiehl’s Site Terms and Conditions or any Other Agreement;
You further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Kiehl’s computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Kiehl’s, or any third party; (c) creates Member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Kiehl’s; (d) harvests, scrapes or collects any information from Kiehls.com.
Kiehl’s is not responsible for requests or correspondence lost or delayed in the mail.
Kiehl’s, its parent L’Oreal and subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to Kiehl’s Rewards or membership in Kiehl’s Rewards. By participating in the Kiehl’s Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in Kiehl’s Rewards, use of member account balance or rewards, or agreement to these Terms.
Kiehl’s is not responsible for problems related to any of the equipment or programming associated with or utilized by the member; any human error; any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.
This Program and these Terms will be governed by and construed under the substantive laws of the State of New York, without reference to conflict–of–laws considerations. Kiehl’s and member each agree that any dispute, claim, or controversy arising from or relating to this Program and these Terms or member’s Program membership will be resolved by binding arbitration conducted in the State of New York. Kiehl’s and member each acknowledge and agree that each has chosen arbitration rather than litigation to resolve any such dispute, claim, or controversy. Kiehl’s and member each understand that a judgment on any arbitral award may be entered in any court having jurisdiction. No arbitration under this Program and these Terms will be consolidated with any other arbitration.
If you have questions about your enrollment, these Terms and Conditions, Member account spend balance or Kiehl’s Rewards Offers, please contact Kiehl’s Customer Support at our toll free number 1–800-543-4572.