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We're upgrading our systems to serve you better, which may result in slight delays in shipping and return processing, as well as a temporary pause on some specialized features. Thank you for your patience during this exciting transition!

By contacting Kiehl’s, whether by phone, email, or chat, I agree to Kiehl’s Term of Use (which includes an arbitration provision to resolve disputes), and I have read and acknowledge Kiehl’s Privacy Policy.  Phone calls, chats, or emails with Us are recorded, stored, and accessible to Our third-party service provider(s). We leverage technologies provided by Our third-party service provider(s), including artificial intelligence, in responding to You. We leverage these technologies to, amongst other reasons, to identify and classify the reason You reach out to Us, to help Our customer service agents identify solutions to Your inquiry, and to  help Our customer service agents prepare a response to You and other reasons listed in our Privacy Policy.  

We at Kiehl’s are committed to offering you a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. If you are looking for a status on your order please check order status here. You can tell us what you think or ask a question by chatting with us here. You can also use our Contact Us Form or contact a Kiehl’s Customer Representative toll-free at 1-800-543-4572

Voice:
Mon - Sun 10:00AM - 7:00PM EST
Chat:
Mon - Fri 9:00AM - 9:00PM EST
Sat - Sun 10:00AM - 7:00PM EST

If you have questions, comments or suggestions, please feel free to share them by filling out the form below.

We’re upgrading our systems to serve you better, which may result in slight temporary shipping delays, processing of returns,  and a temporary pause on specialized features like Store Pickup, Customization, and Gift Options. Thank you for your patience during this exciting transition!