Kindly note that as of October 1, 2007, all orders shipped from Kiehls.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Products ordered by phone, mail, or e-commerce are not for resale. We regret that we must limit orders to no more than six (6) units of any item (per size, per day) with a maximum purchase of $1000 per customer. If you have any questions, please call us at 1-800-543-4572 or Contact Us
and we will be happy to assist.
Kiehl's accepts American Express, MasterCard
as forms of payment from US, Canada, Germany, UK, China and Brazil. Kiehl’s also accepts China Union Pay as a form of payment. (Domestic shipping rules still apply. See Shipping and Returns
) Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-800-KIEHLS-2 (1-800-543-4572).
In the event your credit card is declined, Kiehl's will inform you of this event and request a new credit card number. Please provide Kiehl's with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 1-800-KIEHLS-2 (1-800-543-4572) or fax us at 732-951-4500 with your credit card information.
We will be pleased to accept your order by phone. Please call 1-800-KIEHLS-2 (1-800-543-4572) and a Kiehl's Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.