General Inquiries

Comments & Suggestions

We greatly value your patronage, trust, and friendship towards Kiehl's; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Kiehl's experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please contact us at customerservice@kiehls.com. We thank you for your time, attention, and assistance.

Public Relations

To contact Kiehl’s regarding Public Relations, please contact the Kiehl's Corporate Office located at 435 Hudson Street, New York, NY 10014 at 917-606-2740.

Donation Requests

Giving is the embodiment of "The Mission of Kiehl’s." Written over 30 years ago by Kiehl’s founding family, our Mission clearly states our belief in the importance of giving back to the communities in which we serve our customers every day.

True to this commitment, we have lent our support over the years to charitable organizations which have undertaken bold initiatives to fight the spread of HIV/AIDS and to conduct vital skin cancer research. We are most honored to be able to offer any support we can, and to partner with such outstanding organizations as YouthAIDS in their important work to stem the spread of HIV/AIDS among the world’s young people.

To contact Kiehl’s regarding any requests for donation, please fill out our Contact Us Form and select the subject "General Inquiries" adding your request in the comments section. Alternatively, you may mail a request to Kiehl’s Since 1851, Public Relations Department, 435 Hudson Street, New York, NY 10014.

Wholesale Distribution

All wholesale requests must be sent in writing to Kiehl’s Since 1851, Sales Department, 435 Hudson Street, New York, NY 10014. Please include photographs of the interior and exterior of the business as well as any other pertinent information in order to expedite your request. All requests will be responded to as promptly as possible.

Official Kiehl’s Dispensaries

We at Kiehl’s are committed to upholding the standards that our founding family originally initiated and that have been espoused and preserved from generation to generation. We also endeavor to maintain these standards for you with all of our retail partners. We therefore encourage you only to obtain Kiehl’s products from those stores that we have designated as “Official Kiehl’s Dispensaries” in order to ensure that the products available at a particular establishment are genuine. To locate an official Kiehl’s Dispensary near you, please access our Store Locator .

Internal Service

We regret that we do not ship outside the U.S. at this time for orders placed on our website. Please use our Retail Locator to find the Kiehl’s location nearest you. If you are not near an Official Kiehl’s Dispensary, we invite you to use our Kiehl's by Mail Service by telephoning 1-800-KIEHLS-2 (1-800-543-4572) or 1-732-951-4545.

Technical Difficulties

For technical difficulties to do with our website, please contact a Kiehl’s Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572). Alternatively, please fill out our Contact Us Form and select the subject "General" and topic "Technical Related".

Career Opportunities

Opportunities to join our team are available at Kiehl’s locations throughout the United States as well as at our home office in New York City. If you are interested in learning about career opportunities at Kiehl’s, please click here to view available job openings. You may apply directly online.
We’re confident you will see healthier, revitalized skin in
28 days. Guaranteed or your money back.

Kiehl’s Skincare is scientifically formulated to restore and strengthen the skin barrier for healthier, younger-looking skin. Our targeted treatments are powerful, yet safe preparations which act to correct and treat your specific skin needs and concerns.