General Inquiries

This section is an overview of Kiehl’s general operations and common topics of interest. If you are seeking additional information, feel free to email us.


We greatly value your patronage, trust, and friendship towards Kiehl’s; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your Kiehl’s experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please contact us at We thank you for your time, attention, and assistance.


To contact Kiehl’s regarding Public Relations, please contact customer service at


Giving is the embodiment of "The Mission of Kiehl’s." Written over 30 years ago by Kiehl’s founding family, our Mission clearly states our belief in the importance of giving back to the communities in which we serve our customers every day.

True to this commitment, we have lent our support over the years to charitable organizations which have undertaken bold initiatives to fight the spread of HIV/AIDS and to conduct vital skin cancer research. We are most honored to be able to offer any support we can, and to partner with such outstanding organizations as YouthAIDS in their important work to stem the spread of HIV/AIDS among the world’s young people.

To contact Kiehl’s regarding any requests for donation, you may mail a request to Kiehl’s Since 1851, Public Relations Department, 435 Hudson Street, New York, NY 10014.


All wholesale requests must be sent in writing to Kiehl’s Since 1851, Sales Department, 435 Hudson Street, New York, NY 10014. Please include photographs of the interior and exterior of the business as well as any other pertinent information in order to expedite your request. All requests will be responded to as promptly as possible.


We at Kiehl’s are committed to upholding the standards that our founding family originally initiated and that have been espoused and preserved from generation to generation. We also endeavor to maintain these standards for you with all of our retail partners. We therefore encourage you only to obtain Kiehl’s products from those stores that we have designated as “Official Kiehl’s Dispensaries” in order to ensure that the products available at a particular establishment are genuine. To locate an official Kiehl’s Dispensary near you, please access our Store Locator.


We regret that we do not ship outside the U.S. at this time for orders placed on our website. Please use our Retail Locator to find the Kiehl’s location nearest you. If you are not near an Official Kiehl’s Dispensary, we invite you to use our Kiehl’s by Mail Service by telephoning 1-800-KIEHLS-2 (1-800-543-4572) or 1-732-951-4545.


For technical difficulties to do with our website, please contact a Kiehl’s Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572). Alternatively, please fill out our Contact Us Form and select the subject "General" and topic "Technical Related".


Opportunities to join our team are available at Kiehl’s locations throughout the United States as well as at our home office in New York City. If you are interested in learning about career opportunities at Kiehl’s, please click here to view available job openings. You may apply directly online.