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COVID-19 Information

Since 1851, our community has been at the heart of everything we do at Kiehl’s. We are committed to ensuring the health, well-being and safety of our customers and employees. In response to COVID-19, we temporarily closed our Kiehl’s stores. Please know that during this temporary store closure period, our employees continued to receive full pay and we are excited to welcome them back into stores as we begin reopening in a limited capacity. Additionally, we are actively helping any team member who finds their life disrupted during this unusual time.

We are taking a thoughtful and strategic approach to re-opening our stores. We are closely monitoring federal and local guidelines and reopening stores accordingly. Prior to re-opening our doors, each store location will complete a thorough sanitization. Stores will continue to be cleaned and sanitized every two hours, at a minimum. Our store team members are required to wear a face mask at all times and gloves when engaging with customers, handling cash transactions and accepting deliveries. We follow federal and local health guidelines, avoiding all physical contact with customers, carriers and vendors and ask everyone to respect social distancing remaining at least six feet apart. We have temporarily suspended our expert skincare services. Instead, we established new skincare consultation and tester protocols that allow our teams to teach and sample safely, without human touch. Select stores are open for curbside pickup, with limited opening hours. We invite you to please visit our store locator to find the store nearest you.

While our stores reopen in a phased approach, we are open to serve your healthy skin needs 24/7 on our social channels and at We have added additional access to our Kiehl’s Skincare Experts by phone and online through live chat. As always, our online routine finder is available to guide you in choosing your personalized skincare routine.

To ensure the safety of our employees, we have implemented additional safety measures at our fulfillment center, such as limiting the number of people working at any given time, practicing social distancing, overnight facility sanitization and use of protective equipment. For these reasons, orders may experience delays. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to delivering your orders as soon as possible.

Giving back to our community has always been a valued commitment at Kiehl’s Since 1851. In this spirit, we continue our ongoing partnership with Feeding America. Feeding America, and their network of food banks, is committed to helping families and people in need during these times of uncertainty. We are honored to donate 500,000 meals to their cause. To learn more about Feeding America’s efforts, and how you can get involved in your local community, we invite you to please click here.

If you have any questions, please call us 1-800-KIEHLS-2 (1-800-543-4572), email us or chat with us on We at Kiehl’s Since 1851 remain at your service during this uncertain time. Thank you for being a valued part of our Kiehl’s community.

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