Rated 1.5 out of 5 by 34
Rated 1 out of 5 by Palo Bring back the balm
Ever review before this one says it all. You eliminated a great product and replace it with something cheap at the same price. I guess your margins look better, am looking for another company.
Rated 3 out of 5 by JOMA Nice peppermint but too thin
I agree that this is too thin and preferred the previous balm version. Also why is it the same price as before if it's mostly aloe vera gel?! If it were mostly squalene then $22 a bottle would be justified. I do like the peppermint, however, and I did purchase a second bottle. I probably will use the regular facial cream instead or until the next time they change. I would like to see a thicker formula with the peppermint (no methol, etc.). I did like the eucalyptus one from years ago though it was more for oily skin (I have dryish skin). The aloe in this does sooth my skin overall though.
Side note: sad to see the boston store close recently. Sorry the store workers lost their jobs. I shopped there and not online to help them keep their jobs!
Rated 1 out of 5 by Justmetoo I guess you blew it...again
What more can I say. The other reviews tell the story—a poor, uncalled for substitute for a good product. This is not the first time Kiehl's has blown it since becoming just another cosmetics company. Suggest you take a look at your original mission and customers wants and needs and not so much about what everybody else is doing.
Rated 1 out of 5 by Peter Doesn't Feel Good to Use - Bring Back the Pleasure of Shaving (and yes, Bring Back the Balm)
I have tried to be measured in my response to the many Kiehl's product eliminations of the past 10 years. I used to be a stalwart brand advocate, but the new ownership makes it tough to keep loving them. Here is yet another example.
I, too, was a balm user, and liked the feeling of a BALM on my skin after shaving. This formulation is thin and flimsy and light in a cheap-feeling way, and doesn't help calm the skin after use. The After-Shave Balm and the Men's Alchohol-Free After Toner were my pleasurable after shave products that soothed and made me feel ready. With the elimination of both, Kiehl's has taken much of the pleasure out of shaving that their much-admired and previous products afforded.
My favorite is when Kiehl's Customer Service tries to appease me by saying, "We know how upsetting it can be when one of our favorite products is discontinued; have you considered ...?" Really? And, Yes. That is why I'm complaining. Your other offerings don't cut it.
Rated 1 out of 5 by kickinwing This needs negative hearts
There isn't too much to say about this product other than it's horrible. I would like to give this negative stars/hearts if it was possible. Hopefully they bring back the balm.
Rated 1 out of 5 by Miburns You really blew it attempting to replace the Ultimate with this.
You discontinued it once before and brought it back. Don't you people learn. Now you have a product that nobody wants. That was a smart move. I've already started looking for replacements from Dove, Nivea, The Art of Shaving After Shave Balm, Baxter of California After Shave Balm, Anthony Logistics After Shave Balm , and others. You discontinue a very popular product which many others including myself used for years. Whether you care or not, you've lost my business and I would hope that others should look to these different companies to find a product comparable to the Ultimate Men"s Shaving Balm.
Rated 2 out of 5 by PeterChgo Bring back the balm
One more voice here. Used your creamy balm for many years and it did the job as both an post shave tightener and a great moisturizer. I'd apply cream that's about the size of a dime and then I'm on my way. The gel is just ok as a post-shave "repair." But I'm supposed to let it dry and then put another cream over that? Just a little too much work. Or are the Kiehl's marketing guys just trying to sell another product?
Bring the balm back...
Rated 2 out of 5 by Markho Bring back the balm
This product is a poor replacement for the balm. I've switched to a different product (not one of yours) until an improved formula is produced.