Shipping & Returns
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is UPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, and the US Virgin Islands take 6 to 8 business days. Please select the shipping option that best suits your delivery needs during "Checkout."
We do not ship outside the U.S. at this time. APO orders will be shipped via Smartpost. Please anticipate a 4 to 6 week delivery. Standard shipping charges apply.
Our express shipping is UPS and does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
|Standard||3 day||2 day||Overnight|
|$0.00 - $49.99||$7.00||$12.00||$17.00||$22.00|
|$50.00 - $100.00||$0.00||$13.00||$18.00||$23.00|
|$100.01 - $200.00||$0.00||$14.00||$19.00||$24.00|
|$200.01 - $300.00||$0.00||$15.00||$20.00||$25.00|
|$300.01 - $400.00||$0.00||$16.00||$21.00||$26.00|
Please note, due to UPS shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.
If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and we would be happy to assist you.
Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we could.