Shipping & Returns
Shipping Methods and Rates
We invite you to receive complimentary ground shipping on all Kiehls.com orders of $50 or more.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is UPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, and the US Virgin Islands take 6 to 8 business days. Please select the shipping option that best suits your delivery needs during "Checkout."
We do not ship outside the U.S. at this time. APO orders will be shipped via Smartpost. Please anticipate a 4 to 6 week delivery. Standard shipping charges apply.
Our express shipping is UPS and does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
Please note, due to UPS shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.
If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is UPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, and the US Virgin Islands take 6 to 8 business days. Please select the shipping option that best suits your delivery needs during "Checkout."
We do not ship outside the U.S. at this time. APO orders will be shipped via Smartpost. Please anticipate a 4 to 6 week delivery. Standard shipping charges apply.
Our express shipping is UPS and does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Boxes will be shipped via Smartpost Standard shipping charges.
| Shipping Charges Order Total |
Standard | 3 day | 2 day | Overnight |
| $0.00 - $49.99 | $7.00 | $12.00 | $17.00 | $22.00 |
| $50.00 - $100.00 | $0.00 | $13.00 | $18.00 | $23.00 |
| $100.01 - $200.00 | $0.00 | $14.00 | $19.00 | $24.00 |
| $200.01 - $300.00 | $0.00 | $15.00 | $20.00 | $25.00 |
| $300.01 - $400.00 | $0.00 | $16.00 | $21.00 | $26.00 |
Please note, due to UPS shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.
If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.
Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and we would be happy to assist you.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and we would be happy to assist you.
Change Submitted Orders
If you need to change an order you have already placed, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Returns & Exchanges
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we could.
Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we could.
International Shipping
We regret that we do not ship outside the U.S. at this time for orders placed at kiehls.com. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country. For shipments to countries not listed in our Kiehl's International Retail Locator, we invite you to use our Kiehl's By Mail service by telephoning 1-800-KIEHLS-2 (1-800-543-4572) or 1-732-951-4545.
Kiehl's Since 1851 Guarantee
At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
