   
0 products
 We invite you to select up to
THREE COMPLIMENTARY SAMPLES with your order. You have selected:
 Enjoy complimentary ground shipping
on orders of $50 or more. Simply enter code KIEHL upon checkout
|
     |
 |
- Home
- Customer Service
- Shipping & Returns
 |
 |
Shipping & Returns |
|
We invite you to receive complimentary ground shipping on all Kiehls.com orders of $50 or more. Simply enter the code KIEHL upon checkout.
UPS Express Service - Next, Second and Third Day Shipping Next Day - add an additional $15.00 to standard shipping cost. Second Day - add an additional $10.00 to standard shipping cost. Third Day - add an additional $5.00 to standard shipping cost. Please note, due to UPS shipping regulations all sizes of the following products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, all other products will ship as selected and this product will ship separately via ground at no extra charge.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
Please expect approximately the following amount of time for the processing and shipping of an order: East Coast - 2 to 5 business days Midwestern states - 3 to 7 business days West Coast - 5 to 8 business days You may request express shipping for an additional charge. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and we would be happy to assist you. |
If you need to change an order you have already placed, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-KIEHLS-2 (1-800-543-4572) or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee
Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details. Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. Kiehl's products purchased in all other locations must be returned to their original point of purchase. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you should need further information regarding the return of any Kiehl's products, please do not hesitate to call us at 1-800-KIEHLS-2 (1-800-543-4572), and it would be our pleasure to assist you however we could. We regret that we do not ship outside the U.S. at this time for orders placed at kiehls.com. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country. For shipments to countries not listed in our Kiehl's International Retail Locator, we invite you to use our Kiehl's By Mail service by telephoning 1-800-KIEHLS-2 (1-800-543-4572) or 1-732-951-4545.
At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
|
 |
 |
|
© 2009 Kiehl's Since 1851:
|
